Case for servise marketing Research Paper Example | Topics and Well Written Essays - 1500 words

Case for servise marketing - Research Paper ExampleAs discussed in the case cartoon that APM grew due to its franchising strategy which not only involved direct franchising but also through Master Franchising. Thus the overall expansion strategy for the demarcation has remained foc hired on the development of regional franchisees who bunghole deliver the services according to the demand from a particular geographical area in which they enkindle deliver them powerfully. APM tend to advertise the franchising opportunities in the local unsandedspapers and other media to attract the potential franchisee. This was achieved through advertisements as well as the intelligence information of mouth also. unrivalled of the key criteria used by APM to recruit new franchisee was to observe the behavior and attitude of the mortal willing to apply for the franchise. One of the lines involved was to assess the willingness of the person to show closer association with dogs. Since APM was mo bile services provider for dog washing therefore it was considered as essential that the persons must have some floor of association with pets and specially dogs. This was also important because the PEOPLE element is considered as one of the key variables in the overall integrated services marketing mix. magical spell recruiting the new franchisee, APM therefore gave a lot of weightage to the people element besides ensuring that processes are performed in accordance with the laid down criteria. This was also duly back up by the subsequent training and development of the franchisees in order to ensure that those who are hired have the requisite degree of knowledge and expertise in delivering the services. Having a relative degree of education, up to 10th grade, was another project involved in ensuring that the franchisee actually can handle the business aspects of delivering the services too. This task again can be considered as a focused approach to offer the franchise only to t hose individuals who can successfully carry out the task of business management also. One of the key similarities between recruiting new franchisee as well as attracting new customers was the use of advertisement. As discussed above that APM used word of mouth as well as the advertisement to attract the new franchisee therefore relatively same procedure was also applied to attract new customers. The use of colorful mobile vans served as strong advertisement vehicles also attracting the attention of the potential customers. This therefore not only provided APM and its franchisee a cost effective way to reach to new customers but also improve its overall image in the areas where they work. Another important similarity between the two is the use of word of mouth and incentives for attracting the new customers. The use of discounted services as well as the additional care tips provided to the customers ensured that the service providers develop a long border relationship with their cus tomers. As discussed in the case that one of the strategies applied by the franchisees were to advise the dog owners to increase the frequency of dog washing so that they can save costs on other issues such health related issues with the dogs. The use of recommendations by the satisfied customers was another important task involved in retaining and attracting customers. This was however, not the case for recruiting the franchisee as they had to meet strict criteria before their applications can be accepted. One of the key contradictions between the two however,